TERMS AND CONDITIONS
Last updated: October 12, 2018

These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with www.youthinkyoucanlead.com and www.leadingwithauthority.com websites (the “Service”) operated by Caliber Leadership Systems (“us”, “we”, or “our”).
Please read these Terms and Conditions carefully before using the Service.
Your access to and use of the Service is based on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms and accept all legal consequences. If you do not agree to these terms and conditions, in whole or in part, please do not use the Service.


PURCHASES

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected. We will not be held responsible or liable for any failure for the Purchase to complete, or any resulting loss or damages to you.

Returns and Refunds Policy

If you are not entirely satisfied with your purchase, we’re here to help.


PRINTED PRODUCTS

‘Printed products’ refers to any of our books and reports listed for purchase on our site. Our printed products can be returned within 30 days of the original purchase of the product. 

To be eligible for a return, please make sure that:
– The product was purchased in the last 30 days
– The product is in its original packaging
– The product isn’t used or damaged
– You have the receipt or proof of purchase
Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

By phone number: 416.406.3939 (Canada) or 858.926.2876 (US)
By email: info@leadingwithauthority or info@youthinkyoucanlead.com
By visiting this page on our website: https://www.youthinkyoucanlead.com/contact

Send the product with its original packing and the receipt or proof of purchase, to:
Caliber Leadership Systems
283 Danforth Ave. Suite 422
Toronto ON, Canada
M4K 1N2

Shipping charges
Shipping charges incurred in connection with the return of a product are refundable.

Damaged items
If you received a damaged product, please notify us immediately for assistance.

Sale items
Sale items can be refunded.

Digital products
We do not issue refunds for digital products once the order is confirmed and the product is sent.
We recommend contacting us for assistance if you experience any issues receiving or downloading our products.


VIRTUAL PROGRAMS & WEBINARS

Cancellation Policy
Participants/Registrants can withdraw/cancel participation to a Webinar or Virtual Program by notifying Caliber Leadership Systems directly at least two working days (48 Hours) prior to the official start date of a Virtual Program/Online Webinar. In such an event, a letter of credit will be issued towards a future webinar, valid up to one year from the date of issuance. If the attendee cancels/withdraws using only the GoToWebinar cancellation link but does not reach out to Caliber Leadership Systems directly, a letter of credit will not be issued. 
If the attendee fails to cancel his/her registration to the event within the above-mentioned stipulated time and manner or if he/she fails to attend the Virtual Program/Online Webinar, refund claims will not be entertained. However, in such cases, you will have access to the recording after the webinar has taken place. The recording is available the next day and to be accessed for 30 days after the webinar has concluded.
Note: Caliber Leadership Systems will not be liable for any penalties or other expenditure incurred due to the cancellation.  All refunds will be processed within 7 working days of receipt of the approved written refund request. 

Full Refund
Caliber Leadership Systems reserves the right to cancel or reschedule any Virtual Program/Online Webinar due to insufficient registrations or instructor illness. In such circumstances the attendees will be notified 24 hours prior to the scheduled start time of the webinar/program. 
Upon such cancellation, registered attendees will get a FULL REFUND of the amount paid for the cancelled webinar/program
Note: Refunds for cancellations by Caliber Leadership Systems will be processed within 7 working days of the date of cancellation.

Contact us
In the end Customer Satisfaction is of paramount importance to us, so please contact customer support in case of any issue.
By phone number: 416-406-3939 
By email: info@caliberleadership.com
By visiting this page on our website: https://www.youthinkyoucanlead.com/contact


AVAILABILITY, ERRORS AND INACCURACIES

In order to provide exceptional service, and accuracy, we regularly update the products and services on the Service.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Despite our best efforts, the products or services available on our Service may have an error regarding the price, be inaccurately described, or be unavailable.
We may experience delays in updating information on the Service and in our advertising on other websites.


CONTESTS, SWEEPSTAKES AND PROMOTIONS

Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.
Promotions may be available for a limited time.


ACCOUNTS

If you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.


INTELLECTUAL PROPERTY

The Service and all contents, including but not limited to text, images, graphics or code are the property of Caliber Leadership Systems and are protected by copyright, trademarks, database and other intellectual property rights. You may display and copy, download or print portions of the material from the different areas of the Service only for your own non-commercial use, or to place an order with Caliber Leadership Systems. Any other use is strictly prohibited and may violate copyright, trademark and other laws. These Terms do not grant you a license to use any trademark of Caliber Leadership Systems or its affiliates. You further agree not to use, change or delete any proprietary notices from materials downloaded from the Service.


LINKS TO OTHER WEB SITES

The Service may contain links to third-party web sites or services that are not owned or controlled by Caliber Leadership Systems.
Caliber Leadership Systems has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Caliber Leadership Systems shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


TERMINATION

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach the Terms.
All provisions of the Terms shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.


INDEMNIFICATION

You agree to indemnify, defend and hold harmless Caliber Leadership Systems, its principals, officers, directors, representatives, employees, contractors, licensors, licensees, suppliers and agents, from and against any claims, losses, damages, losses, obligations, costs, actions or demands.
These include but are not limited to: (a) legal and accounting fees resulting from your use of the Service; (b) your breach of any of these Terms; (c) anything you post on or upload to the Service; and (d) any activity related to your account. This includes any negligent or illegal conduct by you, any person or entity accessing the Service using your account whether such access is obtained via fraudulent or illegal means.


LIMITATION OF LIABILITY

Caliber Leadership Systems, its directors, employees, partners, agents, suppliers, or affiliates, shall not be liable for any loss or damage, direct or indirect, incidental, special, consequential or punitive damages, including without limitation, economic loss, loss or damage to electronic media or data, goodwill, or other intangible losses, resulting from (i) your access to or use of the Service; (ii) your inability to access or use the Service; (iii) any conduct or content of any third-party on or related to the Service; (iiv) any content obtained from or through the Service; and (v) the unauthorized access to, use of or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other claim in law, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.


DISCLAIMER AND NON-WAIVER OF RIGHTS

Caliber Leadership Systems makes no guarantees, representations or warranties of any kind as regards the website and associated technology. Any purportedly applicable warranties, terms and conditions are excluded, to the fullest extent permitted by law. Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance, except as provided for under the laws of any province in Canada. In such cases, the provincial law shall apply to the extent necessary.
Caliber Leadership Systems its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
If you breach any of these Terms and Caliber Leadership Systems chooses not to immediately act, or chooses not to act at all, Caliber Leadership Systems will still be entitled to all rights and remedies at any later date, or in any other situation, where you breach these Terms. Caliber Leadership Systems does not waive any of its rights. Caliber Leadership Systems shall not be responsible for any purported breach of these Terms caused by circumstances beyond its control. A person who is not a party to these Terms shall have no rights of enforcement.
You may not assign, sub-license or otherwise transfer any of your rights under these Terms.


EXCLUSIONS

As set out, above, some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you. Provincial laws of Canada may apply to certain products and service provided.


GOVERNING LAW

These Terms shall be governed by, and interpreted and enforced in accordance with, the laws in the Province of Ontario and the laws of Canada, as applicable.
If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, then any remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements, oral or otherwise, regarding the Service.


CHANGES

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and the Service.


CONTACT US

If you have any questions about these Terms, please contact us.
Caliber Leadership Systems
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© 2019 Caliber Leadership Systems - All Rights Reserved.
Contact Us: 416.406.3939 (CA) / 858.926.2876 (US)